About five weeks ago, my mobile phone handset stopped working entirely. The good people at Siemens, hearing of my plight (through the Siemens Sales and Repairs Information Line) sent me a pre-paid Jiffy bag so I could send it off to be repaired, and I did so, noting that the information on the outside of the envelope described the job as "Skill Level 0".
Today, my phone came back. Or rather, it didn't. Because apparently, a skill level 0 job involves doing nothing for a month and then sending the customer a new phone. I'm not complaining, you understand — this way I don't have all the little scratches, or the O2 logo — it just seems to be that a fault which the Internet assures me can be solved by having your phone "unlocked" for a couple of quid on the market shouldn't be beyond the grasp on people who fix the things for a living.
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